30 DAY HAPPINESS GUARANTEE! Don't love it? No worries; return your items for a full refund! *excludes shipping and handling*
You may return your purchase within 30 days from the date of purchase (includes weekends and holidays). Please email us at firstname.lastname@example.org to start your return. Do not ship your return before contacting us.
**30 DAY GUARANTEE DOES NOT APPLY FOR INTERNATIONAL ORDERS**
Pre-orders may be returned 30 days from delivery arrival date and are subject to our regular return policy terms.
- Refunds can be issued to the original method of payment or store credit upon request.
- Return item(s) in like new condition with their original packaging and accessories (including cables, monitor bracket etc.)
- A partial refund is available if the original packaging and/or accessories are not included.
- We cannot accept damaged, broken, disassembled or modified item(s)- Damages include: stains, rips, broken pieces, scratches, strong smells, tears, cracks, or any other blemish accrued after use.
- Return shipping not provided.
- 30-Day refunds are only valid on sales through authorized sites sold by infanttech. (authorized sites: amazon.com, walmart.com, infanttech.com)
Defective items: Manufacturer's Warranty:
If you receive an item that has a manufacturer's defect, we are happy to ship a replacement. Please contact us within the warranty limit (6 months) and we will send you a return shipping label to send us back the defective item. Defective items may only be exchanged for the same item. Once we receive the defective item, we will ship you the new replacement(s).
Extend Warranty: You may purchase additional warranty coverage at time of check out ONLY. Click here for more info,
Extend Insurance: You may purchase additional accidental insurance that will cover replacement of damaged item(s) at time of check out ONLY. Click here for more info,
Warranty is automatically void if zooby is purchased from unauthorized sites or if purchased second hand through sites like eBay, Mercari, Offer Up, Facebook Market Place. Only authorized sites where zoobys are sold by infanttech are Amazon.com, Walmart.com, NewEgg.com, and infanttech.com. infanttech reserves the right to modify list of authorized and unauthorized sites as information is received.
Purchases may be cancelled within 2 days. Cancellation is only available to items that have not yet shipped and have been purchased within the last 2 days, excluding the weekend and holidays.
Pre-orders may be returned 30 days from delivery arrival date and are subject to our regular return policy terms outlined above.