Frequently Asked Questions

Manuals

 

zooby® kin

How does zooby® kin Baby Monitor work?

The zooby® kin monitor works by directly connecting the monitor screen to the zooby® camera with radio frequency.

Do I need to download an application for my zooby® kin Baby Monitor?

No, thankfully our new zooby kin® comes with its very own infanttablet® that has its setting and app pre-configured to help you use the zooby® with peace of mind.

Is zooby® kin legal to use in the car?

Please check your local laws regarding use of hands free devices. It is the users responsibility to know and comply with the local and state laws wherever the device is used. Other hands free devices include navigation systems, mounted cell phones, and/or a cars built in counsel.

Is zooby® kin safe to use in the car?

In the event of a car accident, car accessories that are used to see children in the backseat (we're talking about you, baby mirror!) are not crash tested. Infanttech is proud to announce that our zooby® monitor is crash test approved!

Independent lab simulated a car crash where zooby® was installed on a car's headrest (exactly how you'd install your own zooby®) to see if the monitor would become a projectile or not. By appropriately using both the velcro and buckle straps so the zooby® is firmly pressed down as far as it can go, zooby monitor will stay in place. Since there are no specific standards for monitors, we used the same rigorous merit that infant car seats go through for ® (FMVSS 213).

smarttemp®

How does smarttemp® work?

smarttemp® connects with your smart device using Bluetooth 4.0. Parents can observe baby's current temperature and variation trend. The smarttemp® can easily be affixed to baby's underarm with one of the included adhesive pads. Data is recorded every three seconds.For best and accurate measurement, hold against their body for the first five minutes after application. According to the child's circumstance, you can continue to monitor until the child's temperature becomes steady and stop monitoring after the child gets well. You should monitor no less than five minutes if smarttemp® is used as a spot-check.

What is the accuracy and safety regulations of smarttemp®?

The accuracy of of smarttemp® is +0.05°C (35.00°~38.50°C) +0.1°C (25.00°C~34.99°C and 38.51°~45.00°C). For best and accurate measurement, hold baby's arm firmly against their body for the first five minutes after application.

All of smarttemp®'s materials conform to the biological compatibility standard and ROHS standard, for safety use for children. smarttemp® is safe for baby and it follows all relevant standards of ASTMP-86 toy safety standard/European standard En71/Chinese standard GB6675-86. Our products have passed tests of cytotoxicity, irritation reaction of skin and delayed type hypersensitivity. Test condition satisfied requirements which consisted in GB-T 16886.5-2003 idt ISO 10993-5-1999 and 16886.10-2005 idt ISO 10993-10-2002. Our products also passed tests that require RoHS2011/65/EU, at the same time, satisfied IEC62321:2008 [Electronic electrical products determination of six kinds of restricted substances (Pb, Hg, Cd, Cr, VI, PBBs, PBDEs)].

smarttemp® uses low-power Bluetooth 4.0 technology, which emits very low radiation. The intensity is less than one fifteen of a thousandth of cell phone radiation, so there is no impact of radiation to children.

Where can I download the smarttemp® app?

You can download the smarttemp® app in the Apple App store for iPhone users or Google Play Store for Android users. smarttemp® app is also able to be downloaded onto Amazon Fire tablet/tv.

smarttemp® only works with iOS 11.x.x and Android devices 4.x devices. smarttemp® is compatible to work on an iTouch, provided it is updated to iOS 11.x.x

Why isn't the smarttemp® connecting to my Android phone via Bluetooth?

Please begin by going into your device's application settings on the device you are trying to connect with. Then find the smarttemp app in the list of apps AND accept all permissions it asks for. You do not need to register to the app again when relaunching it. Next, turn on your Android phone’s Bluetooth feature. Lastly, log into the smarttemp app and you will see the thermometer connect to your Android phone with ease.

Can smarttemp® connect to multiple devices?

Yes, but we recommend that one smarttemp® connects to one receiver. To avoid data conflict, it's not recommended to use smarttemp® connected to multiple receivers simultaneously. After connecting a receiver, you can log in to the same account on another smart device via Bluetooth to check the same smarttemp®'s temperature data.

General FAQs

How do I contact Customer Care about my zooby®?

We are more than happy to assist you with your zooby® baby monitor. If you don't see your question in the FAQ list, please reach out to our support@infanttech.com and someone will respond to your inquiries as soon as possible.

Our Customer Care team hours are typically Mon. - Fri. (9 am - 6 pm; Sat. 10 am - 5 pm). We respond promptly and will try to resolve your issue as efficiently as possible.

How do I become an infanttech distributor?

If you are interested in becoming an authorized infanttech retailer, you must have a valid resale license. Contact: sales@infanttech.com

How do we feature your product or become a Brand Ambassador?

Thanks so much for your interest in zooby® and smarttemp®! We welcome and appreciate your wanting to share the benefits of our product(s) with your audience! Let's see how we can collaborate. To learn more, please submit your details and media kit to our social media manager stephanie@infanttech.com.

I'm a Retail Buyer and am interested in stocking your product(s). Who should I contact?

Thank you so much for your interest! Please send your request to sales@infanttech.com