Extend Care Plan
The Extend ADH Protection Plan begins at the time of purchase. The ADH Plan covers damages caused by accidents such as drops, creaks and spills.
If the Extend plan you choose lasts longer than our manufactures warranty (6 months), then it will also protect against mechanical or electrical breakdown, once the manufactures warranty expires. The warranty starts from day 1 of purchase and includes accidental breakage.
• Can I add on a warranty to an infanttech product I already own?
Unfortunately, no- not at this time.
• How many times can you use the Extend Protection Plan?
The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
• How can I purchase the Extend Protection Plan?
A protection plan can be purchased online at time of purchase on infanttech.com
• What are the benefits of the Extend Protection Plan
Extend provides peace of mind and financial protection should there be an accident with your product, such as a drop, spill or break. Extend is a reliable service that makes purchasing and filing claims on protection plans easy though an online portal.
• What products are covered?***
zooby, smarttemp, smarttemp Care Package. Not applicable to accessories.
• How do I receive my contract ID?
Customers will receive an email after their purchase that contains their contract ID, warranty term length, coverage dates, and product name.
• If a product covered by Extend is replaced under the manufacture warranty, does the Extend Plan cover the new product?
Yes, the replacement product will be covered. The original contract will be cancelled, and the customer will be issued a new contract ID for the replacement product in order for the Effective & Expiration Dates to align to the new product’s manufacturer warranty term.
• How do I file a claim?
Extend makes it easy to file a claim either through the call center or online. When making a claim, you will be required to provide their contract ID, email address, or another identifying piece of information.
• Can I cancel my Extend Protection Plan?
Yes, the Customer can cancel their coverage at any time.
• If I cancel my Extend Plan, how much money will I get back?
Extend Customer Care Team at 877-248-7707 or firstname.lastname@example.org.