Frequently Asked Questions- smarttemp
• smarttemp® Set-up instructions
NOTE: Keep the smarttemp inside it's small hard plastic case until Step 7. to prevent connection issues
Step 1: Download the smarttemp® app to your smart device.
Step 2: Open app to create account and register your smarttemp®.
Check your email to confirm registration. Remember to check in the spam folder for a smarttemp® email.
Step 3. Give access to smarttemp® app through your smart devices permissions settings.
Go to your smart device settings. Locate "applications premissions" and tap the smarttemp® app. Grant permission to ALL (3) setting.
Step 5: Turn your smart devices Bluetooth on. Do not try to pair yet.
Step 6: Log in to app
Go back to the app, and log in.
Step 7: Remove smarttemp® from case to turn on.
It will now automatically pair to your smart device.
Step 8: Attach the smarttemp thermometer to your child's under arm area with the provided adhesive patches. Please allow 5 minutes for smarttemp to warm up and display accurate data in the app.
• Input Error Analytical Error on smarttemp app:
We run regular maintenance on the Net Server that authenticates your account, which may occasionally disrupt connection. Be sure you are logged into your WiFi network BEFORE you log into the app and this will resolve the issue.
• How does smarttemp® work?
smarttemp® connects with your smart device using Bluetooth 4.0. Parents can observe baby's current temperature and variation trend. The smarttemp® can easily be affixed to baby's underarm with one of the included adhesive pads. Data is recorded every three seconds.For best and accurate measurement, hold against their body for the first five minutes after application. According to the child's circumstance, you can continue to monitor until the child's temperature becomes steady and stop monitoring after the child gets well. You should monitor no less than five minutes if smarttemp® is used as a spot-check.
• What is the accuracy and safety regulations of smarttemp®?
The accuracy of of smarttemp® is +0.05°C (35.00°~38.50°C) +0.1°C (25.00°C~34.99°C and 38.51°~45.00°C). For best and accurate measurement, hold baby's arm firmly against their body for the first five minutes after application.
All of smarttemp®'s materials conform to the biological compatibility standard and ROHS standard, for safety use for children. smarttemp® is safe for baby and it follows all relevant standards of ASTMP-86 toy safety standard/European standard En71/Chinese standard GB6675-86. Our products have passed tests of cytotoxicity, irritation reaction of skin and delayed type hypersensitivity. Test condition satisfied requirements which consisted in GB-T 16886.5-2003 idt ISO 10993-5-1999 and 16886.10-2005 idt ISO 10993-10-2002. Our products also passed tests that require RoHS2011/65/EU, at the same time, satisfied IEC62321:2008 [Electronic electrical products determination of six kinds of restricted substances (Pb, Hg, Cd, Cr, VI, PBBs, PBDEs)].
smarttemp® uses low-power Bluetooth 4.0 technology, which emits very low radiation. The intensity is less than one fifteen of a thousandth of cell phone radiation, so there is no impact of radiation to children.
• Where can I download the smarttemp® app?
You can download the smarttemp® app in the Apple App store for iPhone users or Google Play Store for Android users. smarttemp® app is also able to be downloaded onto Amazon Fire tablet/tv.
smarttemp® only works with iOS 11.x.x and Android devices 4.x devices. smarttemp® is compatible to work on an iTouch, provided it is updated to iOS 11.x.x
• Why isn't the smarttemp® connecting to my Android phone via Bluetooth?
Please begin by going into your device's application settings on the device you are trying to connect with. Then find the smarttemp® app in the list of apps AND accept all permissions it asks for. You do not need to register to the app again when relaunching it. Next, turn on your Android phone’s Bluetooth feature. Lastly, log into the smarttemp® app and you will see the thermometer connect to your Android phone with ease.
• Can smarttemp® connect to multiple devices?
Yes, but we recommend that one smarttemp® connects to one receiver. To avoid data conflict, it's not recommended to use smarttemp® connected to multiple receivers simultaneously. After connecting a receiver, you can log in to the same account on another smart device via Bluetooth to check the same smarttemp®'s temperature data.