Defective items: Manufacturer's Warranty

If you receive an item that has a manufacturer's defect, we are happy to ship a replacement. Please contact us within the warranty limit (6 months) and we will send you a return shipping label to send us back the defective item. Defective items may only be exchanged for the same item. Once we receive the defective item, we will ship you 000000the new replacement(s).
 

Extend Warranty: You may purchase additional warranty coverage at time of check out ONLY. Click here for more info.
 

Extend Insurance: You may purchase additional accidental insurance that will cover replacement of damaged item(s) at time of check out ONLY. Click here for more info.

Void Warranty

Warranty is automatically void if zooby is purchased from unauthorized sites or if purchased second hand through sites like eBay, Mercari, Offer Up, Facebook Market Place. Only authorized sites where zoobys are sold by infanttech are Amazon.com, Walmart.com, NewEgg.com, and infanttech.com. infanttech reserves the right to modify list of authorized and unauthorized sites as information is received.

Cancellation Policy

Purchases may be cancelled within 2 days. Cancellation is only available to items that have not yet shipped and have been purchased within the last 2 days, excluding the weekend and holidays.

Pre-Orders

Pre-orders may be returned 30 days from delivery arrival date and are subject to our regular return policy terms outlined above.